Privacy Policy
Kissell Home Designs does not share customer opt-in information, including phone numbers and SMS consent records, with any third parties for marketing or promotional purposes. All text messaging opt-in data is kept strictly confidential.
Information We Collect
- Name, email address, and phone number
- Physical address or service location when relevant to your project
- Project details you provide in quote requests and inquiry forms
- Photos you upload to describe your project
- Opt-in records and timestamps for SMS and email communications
- Browser type, device type, and operating system
- Pages visited and time spent on this website
- Referring website or search term that brought you here
How We Use Your Information
- Responding to your quote request or project inquiry
- Scheduling estimates and site visits
- Sending appointment reminders and project updates via text or email
- Following up on open estimates or ongoing projects
- Improving the experience on this website
- Maintaining records of your communication preferences and consent
We do not use your information for any purpose unrelated to your project inquiry or an ongoing business relationship with Kissell Home Designs.
SMS Messaging & TCPA Compliance
By checking the SMS consent box on our quote form, you agree to receive text messages from Kissell Home Designs related to your inquiry, including appointment reminders, estimate follow-ups, and service-related updates.
- Messages are only sent to numbers that have explicitly opted in
- We record and timestamp all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable state and federal regulations
- Reply STOP at any time to stop receiving text messages
- You will receive one final confirmation and no further messages will be sent unless you re-opt in
- Opting out does not affect any active project or service relationship
- Message frequency varies based on your project stage and interactions
- All messages will be directly related to your inquiry or project
- Standard message and data rates may apply
- Reply HELP for assistance
Photo Uploads
Photos you upload through our quote forms are used solely to help Ben review your project and provide an accurate estimate. Photos are not shared publicly and are not sold or transferred to any third party.
Photos may be stored securely in our CRM system for the duration of your project relationship and reasonable period thereafter for business records.
Information Sharing
Kissell Home Designs does not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
- With service providers who assist in operating our website or CRM system, under strict confidentiality agreements
- When required by law, court order, or government authority
- To protect the safety, rights, or property of Kissell Home Designs or others
SMS opt-in data is never shared with affiliates or third parties for marketing purposes.
Data Security
We use industry-standard measures to protect your personal information from unauthorized access, disclosure, or misuse. No method of transmission over the internet is 100% secure, but we take reasonable precautions to protect your data.
Your Rights
You may request to access, correct, or delete the personal information we hold about you at any time. To make a request, contact us using the information below. We will respond within a reasonable timeframe.
California residents may have additional rights under the California Consumer Privacy Act (CCPA). Contact us to learn more.
Policy Updates
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of this website after changes are posted constitutes your acceptance of the updated policy.
Contact Us
Questions about this policy or your personal information? Reach out directly.